BMW India has announced special aftersales support for flood-affected BMW customers in Mumbai area. A special task force of certified technicians and service advisors has been deployed at various service points for a wide variety of comprehensive checks to bring vehicles back on the road. BMW India has also prioritized ordering of all spare parts for Mumbai dealership workshops to support flood-affected vehicles while off-the-shelf arrangements are also being made for parts supply over the counter as needed.
Dr. Hans Christian Baertels, (act.) President, BMW Group India said, “The inclement weather condition in Mumbai and surrounding areas recently is of concern due to flooding of low lying areas in the metropolitan city. We stand with our customers in meeting any challenges they might have to face due to these adverse weather conditions. BMW India has taken special steps to ensure that customers receive prompt response to their service and insurance requirements. A special task force is monitoring the situation on a real-time basis and we are closely coordinating with our dealer partners to ensure a hassle-free service experience for our customers.”
Additionally, a complimentary Road Side Assistance has been put in action to assist towing operations in the city for BMW vehicles affected due to flooding. The lead-time for various service repairs has also been reduced with additional technical resources, service consultants and dedicated CRM staff for keeping the customers informed on the repair status.
In regard to the insurance process, both BMW authorized dealers and BMW India have arranged daily visits of surveyors of both BMW partnered and non-BMW collaborated insurance companies. This will provide ground support for faster assessment and processing of insurance formalities.