KKR Group, famously known by the brand name ‘Nirapara’, today announced the launch of ‘N Nattukada’ at Thankalam, Kothamangalam, Kerala. ‘N Nattukada’ is a first-of-its-kind customer centric retail initiative designed to enhance and optimise customer experience. All Nirapara products including rice, whole spices, masala powders, vegetarian and non-vegetarian pickles, easy to cook breakfast powders will be available at ‘N Nattukada’. Essential products such as pulses and other non-food items from select brands will also be available at the outlet to cater the overall needs of the customers.
KKR Group has also announced the launch of ‘nkada’ mobile application to place orders from ‘N Nattukada’. The ‘nkada’ app works on an advance technology that allows real-time integration with the KKR Group’s system for placing orders and to track orders. The retailers, institutions, small retailers, hotels, restaurants, caterers, and other customers will now be able to place orders through ‘nkada’ app and pick-up the orders from their nearest ‘N Nattukada’ outlets. The customers can download the nkada app from Nirapara’s website (www.nirapara.com).
The ‘N Nattukada’ has been launched with an aim to improve customer profitability. The integration of technology will empower the customers by providing better, seamless supply of goods at the right price at the right time. The ‘N Nattukada’ will act as the main touchpoint for customers to place orders, for customer queries, feedbacks, grievances, and complaints.
The ‘N Nattukada’ initiative will reduce inventory holding and wastage by discarding the traditional multi-channel distribution system which requires multiple warehouses. KKR Group’s extensive networking with the farming community has enabled the brand to build a highly cost-effective procurement system. The products procured from farmers will be stored at the main warehouse and will be supplied at ‘N Nattukada’ based on the orders received on the nkada app.